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Welcome to accessing
Introduction
These General Terms and Conditions of Sale (GTCs) govern the contractual relationship between accessing and its customers for articles 1 to 7. They also govern the contractual relationship between accessing and its ambassadors for articles 7 to 8. These GTCs supplement the general terms and conditions, which were previously accepted. These GTCs use the same glossary as the general terms and conditions.
1. Warranty
1.1 accessing does not guarantee service availability, as it relies on both the global internet and clients' private internet networks.
2. Unfair Competition
2.1 Clients agree not to engage in unfair practices towards their consumers (their own customers). This includes acting in bad faith, to the detriment of the consumer, or creating a significant and unjustified imbalance between the rights and obligations of the contract.
2.2 accessing is not responsible for disputes arising from identity theft or any other commercial disagreements between two or more clients. Should a client pursue legal action against one or more other clients, the matter will be handled by the relevant local authorities, with accessing remaining uninvolved.
3. Pricing
3.1 All prices listed in this document are exclusive of taxes.
3.2 The default currency accessing uses to bill its clients depends on the country where the establishment is located. This includes Swiss Francs (CHF) for Switzerland and Liechtenstein, Euros (EUR) for the Eurozone, Pounds (GBP) for the United Kingdom, and US Dollars (USD) for all other countries. Clients can choose to change their billing currency among these three options.
3.3 Billing is structured as follows:
- €0.10/CHF/US$ per day for consumer access to the following services:
establishment information, surveys, menu lists, and various other details.
- A flat rate of €1.00/CHF/£/US$ per active day. An active day is defined as any calendar day when the establishment receives one or more notifications, or processes its first transaction or reservation. This flat rate covers up to 20 transactions per day (including payments, orders, or reservations, but excluding payment service provider fees). For transactions exceeding this daily limit, accessing will charge €0.02/CHF/£/US$ per additional transaction.
These rates are effective from March 1, 2021.
3.4 accessing reserves the right to change these rates at any time, but will provide at least three months' notice for any modifications.
4. Billing
4.1 accessing bills its clients at the beginning of each month for services used in the previous month. All billing is retroactive. accessing will not entertain any client disputes regarding their invoices once services have already been consumed.
4.2 accessing, through its payment service provider (PSP), will directly collect the amount owed by the client using one of the payment methods offered by the PSP and selected by the client. If, for any reason, payment cannot be collected after three reminders within 5 days of the due date, accessing will suspend the affected establishment's services.
4.3 If an establishment is suspended, the client will still have access to pay any outstanding and overdue amounts to reactivate the establishment's services.
5. Information
5.1 The client authorizes accessing to send them useful information via email, including best practices.
5.2 The client guarantees and confirms that they are at least 18 years of age.
6. Term
6.1 This contract is for an indefinite term, starting from the establishment's registration date. Either party may terminate this contract at any time, effective at the end of a month, by deleting the establishment.
6.2 If an establishment is suspended due to non-payment, accessing will charge a €15.00/CHF/£/US$ suspension fee. This fee, along with any overdue invoice balances, must be paid for the establishment's services to be reactivated.
6.3 accessing reserves the right to delete an establishment, and consequently terminate the contract at any time, particularly in the following situations:
- establishment bankruptcy
- illegal activities by the establishment
- use of offensive, racist, or morally inappropriate terms for the brand name, or in any messages on the platform
- closure of the establishment by court order
- after three months of an unpaid accessing invoice
6.4 Regardless of the reason for contract termination, accessing will email the client a link to download their complete sales history as raw data. This link will remain active for one month. After this one-month period, all data for the affected establishment will be permanently deleted.
6.5 A client who wishes to delete their account must have first deleted all their establishments.
7. Regulatory Compliance of Cash Collection Features (France)
7.1 These provisions apply to clients whose establishment is located in France and who use myaccessing.app's cash collection features to record payments from individual customers, in accordance with Article 286, I-3° bis of the French General Tax Code (CGI).
7.2 accessing certifies that myaccessing.app's cash collection features meet the conditions for inalterability, security, retention, and archiving of data (ISCA criteria) as stipulated in Article 286, I-3° bis of the CGI. These features specifically ensure:
the chronological and unalterable recording of all transactions with timestamps; a cryptographic mechanism to detect any post-hoc modifications; the automatic generation of daily, monthly, and annual closings with a perpetual total; data retention for a minimum of 6 years; the export of data in an open format accessible to the tax authorities.
7.3 In accordance with the Finance Law of February 20, 2026, for 2026 (Article 125), accessing issues an individual certificate of conformity upon request (model BOI-LETTRE-000242) comprising a section signed by accessing (section 1) and a section to be completed by the client (section 2).
7.4 accessing is responsible for the technical compliance of the platform with ISCA requirements. The client is responsible for the completeness of section 2 of the certificate, its retention for the legal duration, and compliance with their own tax obligations.
7.5 accessing commits to maintaining compliance with applicable French legal requirements for cash register software and to informing its clients of any significant regulatory changes.
8. Applicable Law and Legal Venue
8.1 These terms and conditions (including reservations and purchases of items made under these conditions) are governed by the laws of the country where the establishment is located, and where the item/s are transferred from the establishment to the consumer. For clients, this choice of applicable law is only possible to the extent that mandatory provisions of the law of the state where the client is normally domiciled continue to apply.
8.2 For all other cases, the legal venue is Lausanne, Vaud, Switzerland.
9. Ambassadors
9.1 Any person over 18 years old, with a LinkedIn profile, a Revolut account in their name, and residing in one of accessing.app's operating countries, may apply to become an ambassador.
9.2 The ambassador authorizes accessing to send them useful information by email, such as best practices.
9.3 Once pre-registered on the platform, if selected by accessing.app, the ambassador receives an invitation from accessing.app on LinkedIn. Upon accepting this invitation, they gain access to their ambassador account with all dedicated IT tools.
9.4 An ambassador who convinces a client to join the platform by registering and creating at least one establishment will receive 25% of the remuneration that accessing.app receives from this client, for 12 months, starting from the date the client's first establishment begins.
9.5 An ambassador must ensure that the client they convinced to register on accessing.app has entered their email address, which identifies the ambassador, during the first two weeks of the first establishment created by that client.
9.6 accessing.app, in the event of significant underperformance by an ambassador, reserves the right to unilaterally terminate the agreement with that ambassador at any time. Any amounts owed to this ambassador will continue to be paid until the end of ongoing sponsorships.
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